Terms and Conditions

Last Updated: 2nd June 2025

1. Introduction

Welcome to Big Brand Theory Consultancy (ABN: 83 893 225 948), trading as Big Brand Theory (“we”, “us”, “our”). By accessing our website (www.bigbrandtheory.com.au) or engaging our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Services

Big Brand Theory provides branding, marketing consultancy, and related services as described on our website or in your engagement proposal. All services are provided according to the agreed scope set out in our engagement letter or proposal.

3. Use of Website

  • The content on this website is for general information purposes only.

  • You must not use the website for any unlawful or prohibited purpose or in any way that may harm us or others.

  • All content, trademarks, and intellectual property displayed are owned by Big Brand Theory Consultancy or used with permission.

4. Client Responsibilities

  • Clients must provide accurate and complete information so we can deliver services effectively.

  • Clients are responsible for reviewing and approving deliverables within agreed timeframes.

  • Clients must not distribute confidential project materials without written consent.

5. Fees and Payment

  • Fees for our services will be set out in your proposal or engagement letter.

  • Payment terms are strictly 14 days from the date of invoice , unless otherwise agreed in writing.

  • Late payments may incur interest at 2% per month

6. Limitation of Liability

  • To the extent permitted by law, Big Brand Theory Consultancy is not liable for any indirect, consequential, or incidental damages resulting from use of our services or website.

  • Our total liability for any claim is limited to the amount paid by you for the relevant services.

7. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For minor failures, we may choose to provide the services again or offer a refund.

8. Intellectual Property

  • All intellectual property developed or provided during the course of our services remains the property of Big Brand Theory Consultancy, unless otherwise agreed in writing.

  • You are granted a non-exclusive licence to use deliverables solely for your own business purposes.

9. Confidentiality

  • We respect your confidential information and will not disclose it to third parties except as required by law or with your written consent.

10. Privacy

Please see our Privacy Policy below for details on how we handle personal information.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and continued use of our services or website will constitute acceptance of those changes.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [grant.belcher@bigbrandtheory.com.au]